Frequently Asked Questions
Your Questions, Answered
Glowexia accepts returns only for unused, untouched items within 30 days of delivery. Buyer pays return shipping. However, Glowexia's main goal is satisfied customers, so if you have any problems, we will try our best to work it out, just contact us! support@glowexia.com
Many users feel an immediate “glow,” while visible improvements typically appear after 4–8 weeks of consistent use.
Yes — our devices use low-heat LEDs and eye protection.
Yes. Use your normal products after your session.
Contact support within 7 days and we’ll repair or replace it under our warranty.
Yes. Red and near-infrared light therapy has been studied extensively and is considered non-invasive and gentle when used as directed.
Yes — but we recommend using Glowexia before applying active products like retinol, or using them at different times of day to avoid irritation.
Many low-cost devices use unverified light output, poor coverage, or ineffective wavelengths.Glowexia focuses on targeted wavelength ranges, thoughtful design, and consistent output — inspired by professional devices used in clinical settings.
Your Questions,
Answered Clearly
A simple, science-backed guide to the questions people ask most. No jargon — just clear answers to help you make the best decisions for your skin.
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